NOVA — Healthcare Chatbot
Python, NLTK, Flask, HTML/CSS/JS · 2025
AI-powered chatbot built with Python and NLTK served via Flask. Provides reliable health information and guidance.
Work Experience
Customer Service Representative — Wipro HR Services
August 2023 – July 2024 | Noida
- Served as the primary point of contact for clients seeking assistance with their 401(k) accounts, pension plans, and health insurance services.
- Guided clients through contribution adjustments, plan rollovers, withdrawals, and distributions
- Efficiently resolved client concerns related to account issues, payments, and benefit calculations.
Projects
Salon Appointment Scheduler
Azure Logic Apps, MySQL, phpMyAdmin · 2025
Automates appointment booking, suggests available slots, and integrates with MySQL.
Mithaas — Inventory Management
HTML, CSS, JS, PHP · 2025
Inventory system for a sweet shop to maintain accurate stock records.
Library Books Management System
PostgreSQL · 2024
System for adding, updating, and retrieving book records efficiently.
Skills & Tools
HTML
CSS
JavaScript
Python
Docker
Azure
MySQL
PostgreSQL
Git
GitHub
JIRA
Soft Skills
click on skills to expand
Creative Thinking
I enjoy thinking beyond conventions to craft creative UI and UX ideas.
Team Collaboration
I believe in teamwork, empathy, and effective communication for success.
Attention to Detail
I focus on precision in every design and functionality to ensure flawless user experiences.
Strategic Planning
I plan projects and timelines strategically to ensure smooth delivery.
Problem Solving
I love breaking complex problems into smaller logical parts and solving them efficiently.
Leadership Qualities
take initiative, guide others when needed, and ensure that teamwork stays productive and focused.
Attention to Detail
I focus on precision in every design and functionality to ensure flawless user experiences.
Education
Master’s of Computer Education — Chandigarh University
Aug 2024 – Present
Bachelor’s of Computer Education — Mukand Lal National College
Jul 2020 – Jun 2023
Secondary School — Saraswati Public School (CBSE)
Apr 2019 – Mar 2020
Certifications & Achievements
-
Cloud Virtualization, Containers and APIs — Coursera (Duke University) · 2025
View Certificate -
AI Usage in Chatbots — Coursera · 2025
View Certificate -
AWS Academy Graduate – Cloud Foundations · 2025
View Certificate -
🏆 Shimmer Award — Wipro HR Services (Star Performer) · 2024
View Certificate
Contact
Address: VPO Kharwan, Near Sanatan Dharam Mandir, Yamunanagar, Haryana(135003)
Email: arorakaran.sk@gmail.com
Phone: +91 81685-65821